Deskripsi Pekerjaan
A premier Sydney-based design agency is seeking a dedicated, detail-oriented Remote Account Manager located in Jakarta Raya to own client relationships and drive project delivery excellence. This role functions as the central bridge between international clients and cross-functional creative teams, translating business goals into actionable creative outcomes.
In this position, you will lead day-to-day client communications, craft crystal-clear creative briefs, manage timelines, and ensure high-caliber execution across branding, digital, and graphic design initiatives. You will work within Australian operational hours, collaborating closely with senior art directors, designers, and copywriters to ensure deliverables meet strategic benchmarks and strict quality standards.
The ideal candidate possesses exceptional stakeholder communication skills, a firm grasp of agency workflows, and the autonomy required to thrive in a distributed work setup. If you are passionate about design excellence, organized project execution, and client satisfaction, this remote opportunity offers consistent career progression within a high-growth international creative environment.
Tanggung Jawab
- Serve as the primary liaison between key international clients and internal design teams to ensure alignment on project goals.
- Translate client objectives into detailed, actionable creative briefs and scope documents.
- Establish, monitor, and enforce project timelines, milestones, and deliverables to ensure on-time completion.
- Coordinate internal reviews and quality assurance checks prior to presenting creative assets to stakeholders.
- Manage day-to-day client communications, meetings, agendas, and follow-up documentation.
- Identify potential scope creep or bottlenecks early and implement proactive resolutions.
- Track client satisfaction metrics and identify opportunities for account retention and organic growth.
Kualifikasi
- 2 to 4 years of account management or project management experience within a design, branding, or advertising agency.
- Demonstrated experience writing clear creative briefs and managing digital design workflows.
- Professional fluency in English, both verbal and written, suitable for direct client engagement.
- Familiarity with agency project management tools such as Asana, ClickUp, Jira, or Trello.
- Basic understanding of digital design production, brand identity, and web design fundamentals.
- Strong problem-solving abilities and proven discipline in a fully remote work environment.
- Ability to work aligned with Australian business hours (AEST/AEDT).