Deskripsi Pekerjaan
Join one of the most recognized names in the aviation industry and deliver world-class service as a Customer Experience Ambassador at Singapore Changi Airport. Represented by PERSOL, you will be the frontline touchpoint for international travelers, creating memorable, frictionless journeys across world-class airport terminals.
This role offers high visibility, competitive compensation, and direct exposure to premier aviation hospitality operations. Ideal for dynamic, service-driven professionals seeking to build careers in travel, tourism, and customer operations.
Tanggung Jawab
- Welcome and guide travelers across terminal touchpoints with professional hospitality.
- Provide accurate, real-time flight, directional, and facility information to global passengers.
- Assist travelers with automated check-in kiosks and digital self-service solutions.
- Monitor and manage passenger queue flow during peak operating periods to minimize wait times.
- Address passenger feedback proactively and de-escalate service bottlenecks efficiently.
- Coordinate with airport duty managers, ground handlers, and security personnel on operational needs.
Kualifikasi
- Minimum GCE 'N'/'O' Level, Higher Nitec, or Diploma qualification.
- Prior background in hospitality, airline ground handling, retail, or frontline customer service preferred.
- Proficient spoken English with strong interpersonal and active listening skills.
- Comfortable working rotating shift patterns, including weekends and public holidays.
- High energy, customer-centric mindset, and adaptability under pressure.
- Physical capability to stand and patrol terminal zones throughout shifts.