Deskripsi Pekerjaan
Watsons Malaysia is seeking an energetic and customer-focused Health Advisor to join our retail team at the Banting 3 branch. As a trusted brand in health and beauty, Watsons empowers millions of customers daily to look good, do good, and feel great.
In this role, you will act as a primary wellness consultant for shoppers, delivering tailored advice on over-the-counter health products, vitamins, dietary supplements, and personal care solutions. You will partner closely with the store management team to maintain exceptional customer satisfaction, drive retail performance, and uphold professional retail healthcare standards.
We offer structured career progression, extensive training programs, and attractive retail incentives. If you are passionate about healthcare, wellness, and delivering top-tier customer experiences, Watsons provides the ideal platform to build a rewarding career.
Tanggung Jawab
- Provide professional health consultations and recommend appropriate over-the-counter supplements and wellness products.
- Achieve individual and store sales targets through proactive customer service and product cross-selling.
- Monitor inventory levels, ensure stock availability, and manage proper rotation of health-related products.
- Maintain visual merchandising and promotional displays according to Watsons brand guidelines.
- Address customer inquiries and resolve product-related concerns with accurate, up-to-date health information.
- Support general retail store operations, cashiering duties, and routine stocktaking activities.
Kualifikasi
- Diploma or Degree in Nutrition, Dietetics, Pharmacy, Nursing, or a related healthcare/bioscience discipline.
- Minimum 1 year of retail sales or customer service experience, preferably within the health and beauty sector.
- Strong interpersonal and communication skills with a customer-centric mindset.
- Fluency in English and Bahasa Malaysia; proficiency in Mandarin or local dialects is an added advantage.
- Willingness to work retail hours, including weekends, public holidays, and shift rotations.
- Sound knowledge of dietary supplements, vitamins, and basic medical devices.