Deskripsi Pekerjaan
HashMicro is seeking an analytical and impact-driven Revenue Operations Specialist to power our commercial engine in Jakarta Barat. In this role, you will align sales, marketing, and customer success operations to eliminate bottlenecks, build scalable infrastructure, and accelerate business growth.
As our Revenue Operations Specialist, you will bridge the gap between commercial strategy and execution. You will oversee operational workflows, manage the revenue technology ecosystem, maintain data integrity, and surface critical insights to guide leadership decisions. You will collaborate closely with frontline teams and executives to ensure our go-to-market engine functions with peak efficiency.
This position offers a high-impact platform for a systems thinker who excels in fast-paced B2B SaaS environments, values data integrity, and thrives on transforming complex operational challenges into streamlined, automated processes.
Tanggung Jawab
- Analyze, refine, and optimize end-to-end commercial workflows across sales, marketing, and customer success.
- Identify and resolve operational bottlenecks across the sales cycle to maximize pipeline velocity.
- Administer, integrate, and maintain revenue tech stack tools, including CRM, lead distribution, and analytics systems.
- Establish data governance policies to ensure accuracy across pipeline tracking, conversion metrics, and revenue attribution.
- Partner with commercial leaders to develop forecasts, capacity models, and quota allocations.
- Deliver actionable business intelligence dashboards tracking CAC, LTV, churn rate, and sales rep performance.
- Create operational documentation and train commercial teams on workflow changes and software adoption.
Kualifikasi
- Bachelor's degree in Business, Finance, Computer Science, Industrial Engineering, or related fields.
- 2+ years of hands-on experience in Revenue Operations, Sales Operations, or Commercial Analytics within a B2B SaaS company.
- Proficiency with modern CRM platforms such as HubSpot, Salesforce, or equivalent systems.
- Strong analytical mindset with advanced Excel/Google Sheets skills; experience with SQL or BI tools (Power BI, Tableau) is an advantage.
- Deep understanding of SaaS metrics including ARR, MRR, CAC, LTV, win rates, and pipeline health.
- Demonstrated ability to manage cross-functional projects and influence senior stakeholders.
- Strong problem-solving capability, operational rigor, and high attention to detail.