Deskripsi Pekerjaan
Watsons Malaysia is seeking an energetic and customer-focused Senior Customer Assistant to join our retail team at the Bandar Baru Enstek store. As a leader in the health and beauty retail sector, Watsons offers a dynamic work environment where you can develop leadership skills, drive retail excellence, and deliver top-tier shopping experiences to our community.
In this role, you will act as a frontline brand ambassador, assisting shoppers, supporting store operations, and mentoring junior retail associates. You will play a crucial role in maintaining high store standards, optimizing product availability, executing promotional campaigns, and ensuring seamless point-of-sale transactions. If you have a passion for retail, health, and beauty products along with strong customer relation skills, this role offers clear pathways for career advancement into retail supervisory management.
Tanggung Jawab
- Deliver exceptional customer service by greeting shoppers, providing product guidance, and handling inquiries professionally.
- Operate the point-of-sale (POS) system accurately, processing cash, card, and digital wallet transactions efficiently.
- Support inventory management, including receiving shipments, verifying stock counts, unpacking, and restocking shelves.
- Maintain visual merchandising standards, ensuring promotional displays, pricing labels, and planograms adhere to company guidelines.
- Guide and mentor junior customer assistants on operational best practices and customer service etiquette.
- Assist the Store Supervisor and Store Manager in daily opening and closing store procedures.
- Uphold store hygiene, cleanliness, safety protocols, and loss prevention standards across the sales floor.
Kualifikasi
- Minimum SPM, O-Level, or equivalent qualification; higher education certifications are advantageous.
- At least 1 to 2 years of working experience in retail operations, customer service, or cashiering.
- Solid understanding of point-of-sale (POS) systems and basic inventory handling.
- Strong interpersonal and communication skills in Bahasa Malaysia and English.
- Demonstrated leadership potential and ability to collaborate effectively within a team environment.
- Willingness to work flexible hours, including retail shifts, weekends, and public holidays.
- Self-motivated with strong problem-solving skills and a high degree of accountability.