Deskripsi Pekerjaan
PERSOL is hiring service-oriented individuals to join our team as Changi Experience Ambassadors. This frontline role represents world-class hospitality, ensuring travelers and visitors experience seamless operational support throughout the terminal facilities.
As an Ambassador, you will provide vital frontline customer service, direct passenger flows, assist with inquiries, and resolve operational ground challenges with professionalism and empathy. We are hosting walk-in interviews for candidates who thrive in dynamic aviation environments and are committed to service excellence. This position offers exposure to international airport operations and pathways for career advancement in customer relationship management.
Tanggung Jawab
- Welcome and assist arriving, departing, and transiting passengers with accurate guidance and hospitality.
- Provide real-time terminal information, flight schedules, facility directions, and digital service guidance.
- Assist ground operations to facilitate smooth passenger movement and queue management.
- Address traveler inquiries, feedback, and service requests proactively and courteously.
- Coordinate with airport stakeholders, airline ground staff, and emergency services when handling operational incidents.
- Provide specialized assistance to passengers with reduced mobility, elderly travelers, and unaccompanied minors.
Kualifikasi
- Minimum GCE 'O'/'N' Level, Nitec, Diploma, or equivalent educational background.
- Prior experience in frontline customer service, hospitality, retail, or aviation operations preferred.
- Proficiency in spoken English; additional language skills are an advantage for international traveler interaction.
- Strong interpersonal, problem-solving, and conflict-resolution capabilities.
- Willingness to work rotating shift schedules, including weekends and public holidays.
- Ability to remain on foot and active across terminal environments during operational shifts.