Deskripsi Pekerjaan
PERSOL is hiring a dedicated Customer Service Officer to join our operational support team in the Central Region of Singapore. In this frontline role, you will be the primary touchpoint for customer inquiries, providing high-standard assistance, resolving operational issues, and driving client satisfaction across multiple communication channels.
We are seeking professional, empathetic, and detail-oriented candidates capable of thriving in a structured operational environment. Whether handling real-time customer escalations or executing day-to-day administrative support, your efforts will directly protect service quality and uphold our organizational reputation.
This full-time appointment offers structured training, a stable monthly salary ranging from $2,000 to $2,760, and clear pathways for career development within customer care and operations management. Immediate openings are available via walk-in assessment and expedited shortlisting.
Tanggung Jawab
- Manage inbound customer inquiries and requests across voice, email, and digital messaging channels.
- Provide accurate, prompt operational support and issue resolution in line with established SLAs.
- Document customer interactions and transactional records accurately in the CRM database.
- Escalate complex or high-priority complaints to tier-two support and relevant department leads.
- Collaborate with internal operations and logistics teams to verify status updates for clients.
- Follow up with customers to verify resolution completeness and ensure service satisfaction.
- Identify recurring service bottlenecks and suggest workflow optimizations to team supervisors.
Kualifikasi
- GCE 'O' Level, 'A' Level, Higher Nitec, or Diploma in any field.
- Prior experience in a call centre, customer service, or operational support capacity is advantageous.
- Strong verbal and written communication skills in English; bilingual proficiency is an asset.
- Proficiency with computer applications, ticketing tools, and basic CRM systems.
- Demonstrated patience, active listening skills, and resilience under high inquiry volumes.
- Ability to commit to full-time operational rosters, including staggered shifts if scheduled.