Deskripsi Pekerjaan
PERSOL is hiring an Assistant Operations Lead to join our dynamic Command Centre team in Tanglin. This role is central to safeguarding uninterrupted daily operations, managing critical incidents, and ensuring rapid coordination during emergency events.
As an Assistant Operations Lead, you will serve as a frontline pillar in operational control. You will monitor systems, enforce rigorous compliance standards, coordinate emergency responses, and support continuous business continuity measures. Working on a structured shift roster, you will collaborate with cross-functional teams and external stakeholders to maintain optimal situational readiness and response efficiency.
This position offers strong exposure to high-level operations management, structured career progression, and competitive gross pay reaching up to $2,700 per month with shift allowances.
Tanggung Jawab
- Supervise day-to-day command centre workflows and monitor operational tracking systems.
- Act as the first point of contact for incident reporting, classification, and triage.
- Coordinate immediate emergency response actions alongside internal units and external authorities.
- Conduct regular compliance checks against standard operating procedures and service level agreements.
- Draft accurate incident summaries, shift handover logs, and operational audit reports.
- Assist in the execution and testing of business continuity and disaster recovery protocols.
- Provide operational guidance and real-time support to shift team members during incidents.
Kualifikasi
- Diploma or higher certification in any field; background in operations, security, or facilities management is advantageous.
- Minimum 1 to 2 years of operational experience within a command centre, control room, or incident response environment.
- Ability and willingness to commit to rotating 12-hour shift schedules, including weekends and public holidays.
- Demonstrated calm and decisive problem-solving capabilities under high-pressure scenarios.
- Clear and professional verbal and written English communication skills for incident documentation.
- Familiarity with incident logging software, CCTV/monitoring systems, and Microsoft Office tools.