Deskripsi Pekerjaan
Marina Bay Sands is seeking an exceptional Customer Relations Executive (VIP Services) to join our world-class casino and hospitality operations. In this high-profile role, you will be the frontline ambassador delivering bespoke experiences to our distinguished international guests and high-tier casino patrons.
As an integral part of the VIP Services team, you will anticipate patron needs, curate personalized itineraries, and resolve complex inquiries with poise and diplomacy. Your objective is to ensure seamless, end-to-end luxury hospitality that upholds the global prestige of the Marina Bay Sands brand. This position operates in a dynamic, 24/7 integrated resort environment offering competitive compensation, structured career progression, and performance-driven annual incentives.
Tanggung Jawab
- Deliver personalized hospitality and concierge services to premium casino patrons and VIP guests throughout their stay.
- Act as the primary point of contact for guest inquiries, gaming reservations, dining requests, and luxury accommodations.
- Handle high-touch guest feedback and operational escalations with promptness, tact, and discretion.
- Collaborate with casino marketing, security, surveillance, and food and beverage departments to execute flawless guest itineraries.
- Maintain thorough records of VIP patron preferences, feedback, and interaction histories within the CRM system.
- Ensure compliance with internal gaming control policies, regulatory frameworks, and responsible gaming guidelines.
Kualifikasi
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related discipline.
- Minimum 2 years of customer-facing experience in luxury hospitality, airline, premium retail, or casino environments.
- Exceptional verbal and written communication skills with strong interpersonal presence.
- Demonstrated ability to perform under pressure and resolve guest escalations in a fast-paced environment.
- Willingness and flexibility to work rotating shifts, including weekends, overnights, and public holidays.
- Fluency in English; proficiency in additional languages is an asset for international guest relations.