Deskripsi Pekerjaan
Join PERSOL in partnership with a leading public transport authority as a Customer Service Officer specializing in Payment Handling. Based in Tuas with company transport provided from designated pick-up nodes including Boon Lay, you will play a critical frontline role ensuring seamless daily transit for thousands of commuters.
In this dynamic, high-visibility position, you will oversee transit fare transactions, administer electronic card services, and provide empathetic, practical assistance to commuters across the network. We are seeking reliable, service-oriented professionals who take pride in delivering operational excellence and maintaining meticulous accuracy across high-volume financial transactions.
This full-time placement provides competitive compensation, full operational training, shift provisions, and the opportunity to support Singapore's world-class transportation infrastructure. If you possess solid interpersonal capabilities and thrive in an active operational setting, submit your application today.
Tanggung Jawab
- Process public transit payment transactions, travel card top-ups, concession validations, and refund claims accurately.
- Operate frontline point-of-sale (POS) equipment and automated ticketing machines in compliance with statutory transport guidelines.
- Provide prompt, clear, and professional navigational guidance and ticketing information to commuters.
- Perform daily shift float verification, cash counts, and electronic transaction reconciliations with zero variance.
- De-escalate and resolve ticketing disputes, payment errors, and commuter inquiries efficiently.
- Identify, report, and escalate hardware faults and network ticketing errors to central control units.
- Maintain operational order, service standards, and safety compliances around service counters.
Kualifikasi
- Minimum GCE 'N'/'O' Levels, NITEC, or equivalent educational certification.
- Prior background in frontline customer service, retail banking, cashiering, or hospitality preferred.
- Demonstrated numeracy skills and confidence managing physical cash and electronic payments.
- Clear verbal communication abilities in English; proficiency in additional languages is an advantage.
- Willing and able to work rotating operational shifts, including weekends and public holidays.
- Strong situational awareness, patience, and problem-solving skills under fast-paced conditions.
- Ability to work on-site in Tuas (transportation provided from select interchange points).