Deskripsi Pekerjaan
PERSOL has partnered with a leading land transport authority to recruit dedicated Frontline Customer Service Officers. In this vital role, you will be the face of Singapore's public transportation network, delivering exceptional transit support and operational assistance to daily commuters.
This permanent shift position is located in the West Region (Tuas), with dedicated company transport provided from designated pick-up points across the island. If you are passionate about frontline service, thrive in dynamic environments, and want to support public transit mobility, this role offers stability and competitive benefits.
Successful candidates will undergo comprehensive training to master transit protocols, commuter handling, emergency response operations, and ticketing infrastructure management.
Tanggung Jawab
- Deliver frontline customer assistance, directional guidance, and route recommendations to daily commuters.
- Manage commuter flow during peak transit hours and special operational contingencies.
- Handle ticketing inquiries, card validations, and basic fare transaction adjustments.
- Support station crowd control and enforce public transit safety and security regulations.
- Report technical faults, escalator breakdowns, or facility hazards promptly to station operations.
- Provide prompt assistance to commuters requiring special mobility aid or medical attention.
- Liaise with the station master and operations team during transit delays or emergencies.
Kualifikasi
- Minimum GCE 'N' Levels, 'O' Levels, Higher NITEC, or Diploma in any field.
- Prior experience in frontline customer service, hospitality, retail, or transport preferred.
- Willingness to work rotating shift hours, including weekends, public holidays, and overnight rosters.
- Strong interpersonal, verbal communication, and problem-solving abilities.
- Physical capability to stand, patrol, and move throughout transit terminals for extended durations.
- Calm and professional demeanor under high-pressure or high-volume operational scenarios.
- Fluency in English; multilingual capability is advantageous to support diverse commuters.