Deskripsi Pekerjaan
Step into the heart of Singapore's premier aviation and lifestyle hub at Jewel Changi Airport. As a Guest Service Ambassador with PERSOL, you represent one of the most recognized brands in global aviation, directly shaping memorable experiences for millions of international travelers and local visitors each year.
This opportunity features an attractive 'Work 2, Off 2' shift roster, ensuring dedicated rest periods and strong work-life balance while earning a competitive monthly salary up to $2,300. Working in an iconic, fast-paced environment, you will deliver world-class hospitality, assist guests through key attraction hubs, and resolve inquiries with care and efficiency.
We provide comprehensive frontline operational training, clear escalation frameworks, and a supportive team structure designed to build your customer service foundation. If you are an energetic, people-oriented professional who thrives in a vibrant international setting, this role serves as an exceptional gateway into the aviation, travel, and hospitality sectors.
Tanggung Jawab
- Welcome international travelers and local guests warmly across designated touchpoints within Jewel Changi.
- Provide accurate directions, attraction information, retail recommendations, and flight-related assistance.
- Facilitate smooth visitor flow, queue management, and entry operations at key lifestyle installations.
- Handle frontline guest feedback, inquiries, and complaints tactfully using service recovery standards.
- Liaise with duty managers, ground security, and operations teams to report incidents and maintain safety protocols.
- Ensure information counters and guest service touchpoints remain clean, orderly, and fully stocked with informational collateral.
Kualifikasi
- Minimum GCE 'N' Level, 'O' Level, Higher Nitec, or Diploma in Hospitality, Tourism, or a related field.
- Prior experience in frontline customer service, retail, or hospitality is advantageous; fresh graduates with strong enthusiasm are welcome.
- Ability to commit to a rotating shift pattern (Work 2 days, Off 2 days), including weekends and public holidays.
- Strong spoken English communication skills; conversational proficiency in a second language is a plus.
- Customer-centric mindset with a calm demeanor under high-footfall conditions.
- Physically comfortable standing, patrolling, and interacting with guests for extended durations.