Deskripsi Pekerjaan
Travel Designer Indonesia is seeking a detail-oriented and passionate Operational Staff Travel Agent to join our team in Denpasar, Bali. In this role, you will be the backbone of our travel execution, working hand-in-hand with our sales and planning teams to promote the beauty of Indonesia and deliver exceptional travel experiences that achieve 100% guest satisfaction.
As an operational specialist, you will handle the logistics, bookings, and coordination required to bring custom travel itineraries to life. You will interface directly with local vendors, transport providers, hotels, and guides across Indonesia to ensure smooth day-to-day tour execution. If you possess strong organizational skills, thrive in dynamic hospitality environments, and are committed to high service standards, this position offers an exciting pathway to advance your tourism career in Bali.
Tanggung Jawab
- Coordinate and confirm bookings with hotels, transport providers, local guides, and activity operators across Indonesia.
- Collaborate closely with the sales team to review itineraries, verify feasibility, and ensure cost efficiency.
- Monitor daily tour operations and proactively resolve field issues or emergency situations to maintain seamless guest experiences.
- Maintain clear, timely communication with guests before and during their trips to guarantee 100% satisfaction.
- Process operational invoices, track service vouchers, and verify vendor payment details.
- Collect, analyze, and report client feedback to drive continuous improvement in tour quality.
- Maintain updated databases of local tourism suppliers, rates, and operational contacts.
Kualifikasi
- Diploma or Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
- Minimum 1-2 years of operational experience within an inbound travel agency or tour operator.
- Comprehensive knowledge of Indonesian tourist destinations, particularly Bali and surrounding islands.
- Strong problem-solving skills with the ability to handle unexpected operational hurdles calmly and effectively.
- Fluency in English and Indonesian, both written and verbal, for international client and local vendor coordination.
- Proficiency in Google Workspace, Microsoft Office (Excel, Word), and travel booking software.
- High attention to detail and strong time-management skills in a fast-paced work environment.