Deskripsi Pekerjaan
Marina Bay Sands is seeking a dedicated and articulate Paiza Services Executive to join our elite VIP Call Centre operations. In this role, you will represent Singapore's leading integrated resort, acting as the primary touchpoint for our most distinguished Paiza members. You will deliver high-touch service, managing complex itineraries, bespoke requests, and premium hospitality arrangements across our luxury property portfolio.
As a key member of the Paiza Services team, you will handle inquiries and reservations via phone and digital channels, ensuring every interaction meets luxury service standards. This position is ideal for experienced customer relationship professionals looking to advance their careers in world-class VIP hospitality management.
We offer a competitive compensation package of $3,300 per month, supplemented by attractive year-end bonuses and comprehensive company benefits.
Tanggung Jawab
- Serve as the dedicated contact for Paiza VIP members across inbound phone calls, emails, and messaging platforms.
- Manage end-to-end luxury travel arrangements, including suite reservations, dining bookings, private transport, and entertainment ticketing.
- Address guest feedback, inquiries, and complaints promptly, exercising sound judgment to resolve escalations.
- Collaborate with internal departments including Casino Operations, Concierge, and Hotel Front Office to execute guest requests seamlessly.
- Maintain accurate guest profiles, tracking preferences, and interaction histories within the CRM system to personalize future engagements.
- Adhere strictly to corporate compliance guidelines, data privacy regulations, and VIP operational protocols.
Kualifikasi
- Diploma or Degree in Hospitality Management, Business Administration, Mass Communications, or a related discipline.
- Minimum 2 years of customer service or contact centre experience, preferably within luxury hospitality, aviation, or premium lifestyle concierge services.
- Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous for liaising with international guests.
- Proven ability to manage high-pressure situations with discretion, patience, and professional composure.
- Strong computer literacy and hands-on experience with CRM platforms, property management systems, or telephone switchboards.
- Willingness to work rotating shift schedules, including weekends and public holidays, to support 24/7 VIP operations.