Deskripsi Pekerjaan
PERSOL is partnering with a prominent public transport board to hire dedicated Payment Collection Officers in Woodlands. In this role, you will play a critical part in Singapore’s commuter transit ecosystem by facilitating smooth payment operations, providing front-line support, and ensuring seamless ticketing experiences for thousands of daily passengers.
This position offers a balanced 5-day work week within a supportive public service operational environment. If you possess strong interpersonal communication skills, attention to detail in financial reconciliation, and a passion for public-facing customer service, this opportunity provides stable career progression and meaningful community engagement.
Tanggung Jawab
- Collect, process, and reconcile fare payments and transit card transactions accurately.
- Assist commuters with ticketing kiosks, fare queries, transit policies, and digital payment methods.
- Manage payment disputes, fare adjustments, and concession card validations on-site.
- Perform daily cash counts, float management, and POS terminal end-of-day settlement reports.
- Monitor passenger flow near fare gates and provide crowd control during peak commuting hours.
- Liaise with transit station operations staff to report technical faults in ticketing machines.
- Maintain accurate logs of all payment discrepancies, escalated complaints, and lost property cases.
Kualifikasi
- Minimum GCE 'N' Levels, 'O' Levels, Higher Nitec, or equivalent certification.
- Prior experience in frontline customer service, retail cashiering, or counter sales is preferred.
- Proficiency in handling electronic point-of-sale (POS) systems and basic digital tools.
- Strong spoken communication skills in English; ability to speak a second language is advantageous for commuter assistance.
- High level of integrity, meticulousness, and numeracy skills for cash and digital reconciliations.
- Comfortable working on rotating shifts across a 5-day work week schedule, including weekends and public holidays.