Deskripsi Pekerjaan
StraitsX is seeking a skilled Product Manager, Internal Tools to lead the evolution of systems powering our internal operations. In this role, you will build and optimize high-leverage software solutions that enable our operations, compliance, customer support, and engineering teams to work with maximum efficiency and security.
As the product owner for internal platforms, you will bridge the gap between operational needs and technical execution. You will map complex business processes, identify operational bottlenecks, and deliver modern back-office tools, admin consoles, and automation frameworks. The ideal candidate possesses strong technical empathy, structured problem-solving abilities, and a track record of driving operational excellence through software.
Join a fast-growing digital assets infrastructure company and directly impact how our cross-functional teams scale across Southeast Asia.
Tanggung Jawab
- Own the product vision, strategy, and roadmap for StraitsX's suite of internal tools and operational systems.
- Partner with cross-functional teams including compliance, finance, operations, and support to identify workflow friction and automation opportunities.
- Translate complex operational and regulatory requirements into detailed product specifications, user stories, and acceptance criteria.
- Work closely with software engineering and UX design teams to build scalable, reliable, and user-friendly internal interfaces and APIs.
- Define, track, and optimize operational KPIs such as process throughput, manual error rates, and task handling times.
- Prioritize the product backlog using data-driven frameworks to balance quick operational wins with long-term platform scalability.
- Facilitate user training, establish documentation, and manage change management for internal tool deployments.
Kualifikasi
- 3+ years of product management experience, preferably focused on internal tools, back-office workflows, or fintech platforms.
- Demonstrated ability to dissect complicated business processes and design intuitive system solutions.
- Solid technical literacy, including familiarity with APIs, database architecture, and agile software development cycles.
- Proficiency in querying data using SQL and building dashboards to measure product adoption and efficiency gains.
- Exceptional stakeholder management and communication skills across both technical and non-technical departments.
- Experience in fintech, payment gateways, or digital asset platforms is strongly preferred.
- Bachelor's degree in Computer Science, Information Systems, Business, or equivalent practical experience.