Deskripsi Pekerjaan
Kinoa Cafe is seeking an energetic, organized, and hospitality-minded Admin Customer Service to join our team in Badung, Bali. In this role, you will be the primary digital touchpoint for our guests, bridging customer care with vital administrative functions to ensure seamless daily cafe operations.
As an Admin Customer Service team member, you will handle customer inquiries, manage reservations, coordinate order logistics, and maintain precise operational records. You will work closely with front-of-house staff, kitchen personnel, and management to deliver a premium customer experience reflecting the values and high standards of Kinoa Cafe.
If you thrive in a dynamic hospitality setting, possess excellent communication skills, and bring a solutions-focused mindset to administrative workflows, we encourage you to apply and grow with our team in Bali.
Tanggung Jawab
- Manage incoming customer inquiries, table bookings, and reservations across messaging platforms and phone lines.
- Coordinate online orders, takeaways, and delivery communications with front-of-house and kitchen teams.
- Collect, document, and escalate guest feedback and reviews to uphold high service standards.
- Maintain accurate daily administrative logs, basic bookkeeping data, and customer interaction records.
- Support daily front-office workflows, including inventory checks of office and operational supplies.
- Resolve customer complaints and operational bottlenecks promptly with a calm, professional demeanor.
Kualifikasi
- Prior experience in customer support, administration, or front-desk operations, preferably in the hospitality or F&B industry.
- Professional written and verbal communication skills in both Indonesian and basic English.
- Proficiency in Google Workspace, Microsoft Excel, and messaging applications (WhatsApp Business, Instagram).
- Demonstrated organizational skills with the ability to prioritize tasks in a fast-paced environment.
- Strong problem-solving capability and attention to detail.
- Willingness to work flexible hours, including weekends or public holidays as required by cafe operations.
- Based in or willing to relocate to Badung, Bali.