Deskripsi Pekerjaan
Cerdas Digital Nusantara is hiring a dynamic, strategic Centre Manager to oversee operations and drive business growth at our CKA Meruya and Taman Palem learning centres in West Jakarta. In this pivotal leadership role, you will be responsible for operational excellence, team supervision, customer satisfaction, and commercial success.
As Centre Manager, you will shape high-standard learning environments, streamline branch administration, and design actionable local business strategies to expand student enrolment. If you are an experienced operational leader passionate about education, student development, and team mentorship, join our team and make an impact on our learning communities.
Tanggung Jawab
- Oversee end-to-end daily operations across the CKA Meruya and Taman Palem branches.
- Drive student acquisition, retention, and revenue targets through local sales and marketing initiatives.
- Lead, train, and evaluate branch administrative, support, and instructional staff.
- Maintain high levels of customer satisfaction by addressing parent inquiries and student concerns promptly.
- Manage centre budgets, cash flows, and operational expenditures efficiently.
- Ensure standard operating procedures, safety standards, and service quality benchmarks are strictly maintained.
- Report branch performance metrics, enrollment analytics, and growth forecasts to senior leadership.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, Education, or a related field.
- Minimum of 3 to 5 years of leadership experience managing education centres, retail branches, or hospitality operations.
- Proven track record in meeting business planning targets and operational KPIs.
- Strong leadership, conflict-resolution, and people management skills.
- Excellent communication and interpersonal skills in Bahasa Indonesia and English.
- Solid proficiency in branch-level budgeting and financial tracking.
- Willingness and flexibility to oversee and travel between the Meruya and Taman Palem centres.