Deskripsi Pekerjaan
PT. Unit Build Industries is seeking a customer-oriented Front Office Staff member to join our property operations in Tabanan, Bali. As the primary point of contact for guests, you will represent the brand through exemplary service, efficient administrative support, and seamless communication.
This role encompasses managing guest arrivals and departures, processing reservations, handling multi-line telephone systems, and coordinating directly with housekeeping and facility teams. The ideal candidate will combine a welcoming demeanor with strong organizational skills to deliver smooth front-of-house operations in a fast-paced hospitality environment.
Tanggung Jawab
- Welcome and register arriving guests, facilitating smooth check-in and check-out procedures.
- Handle guest reservations, cancellations, and schedule adjustments via phone, email, and booking platforms.
- Operate the central telephone switchboard, routing calls and relaying messages accurately.
- Address guest inquiries, provide local information, and promptly resolve complaints.
- Coordinate room readiness and maintenance requests with housekeeping and operational staff.
- Process billing, issue invoices, and manage payment transactions in accordance with accounting standards.
- Maintain a tidy, organized, and secure reception area at all times.
Kualifikasi
- High school diploma or vocational certificate in Hospitality, Tourism, or Business Administration.
- Minimum 1 year of experience in a front desk, reception, or guest service role.
- Working proficiency in both written and spoken English and Bahasa Indonesia.
- Familiarity with property management systems (PMS) and standard office software.
- Demonstrated conflict-resolution and customer service capabilities.
- Willingness to work rotating shifts, including weekends and public holidays.
- Professional appearance and clear telephone etiquette.